Privacy policy

At ShopVello ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and share your information when you visit or make a purchase through our website, https://shop-vello.co.in/.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Personal Information

When you place an order, register an account, or contact us, we may collect the following information:

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

  • Account Registration Information, where applicable

Order and Transaction Information

We may collect information associated with your purchases, including:

  • Order history and order details

  • Purchased product information

  • Transaction confirmations

  • Payment status

Payment Security: We do not intentionally store your debit card, credit card, or banking credentials on our website. Payments, where applicable, are processed through third-party payment service providers according to their security practices.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP Address

  • Browser type and version

  • Device information

  • Operating system

  • Pages viewed on our website

  • Time spent browsing

  • Cookies and analytics information

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • To process and fulfill customer orders

  • To arrange product shipping and delivery

  • To facilitate payment processing

  • To send order confirmations and delivery updates

  • To respond to customer inquiries and support requests

  • To improve our website, products, and services

  • To enhance and personalize the shopping experience

  • To detect and prevent fraudulent or unauthorized activities

  • To comply with applicable laws and regulatory obligations

3. Sharing of Information

We may share relevant personal information with trusted third parties when necessary to operate our business and provide our services, including:

  • Payment processing providers

  • Shipping, courier, and logistics partners

  • Website hosting and technical service providers

  • Customer support service providers

  • Government authorities or law enforcement agencies where disclosure is legally required

We do not sell or rent your personal information to third parties for their independent marketing purposes.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

  • Maintain website functionality

  • Remember user preferences

  • Understand website traffic and visitor behavior

  • Improve website performance

  • Enhance the overall shopping experience

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features or functionality.

5. Data Security

ShopVello takes reasonable technical and organizational measures to help protect personal information against unauthorized access, alteration, disclosure, or misuse.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted or stored electronically.

6. Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate or incomplete information

  • Request deletion of personal information where applicable

  • Withdraw consent where processing is based on consent

  • Seek information about how your personal information is processed

To submit a privacy-related request, please contact us using the contact information provided on our website.

We may need to verify your identity before processing certain requests.

7. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services. These external platforms may operate under their own privacy policies and practices.

ShopVello is not responsible for the privacy practices of independent third-party websites. We recommend reviewing their privacy policies before sharing personal information with them.

8. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information directly from children under 18.

If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted by applicable law, we will take appropriate steps to address the situation.

9. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable legal requirements.

Any revisions will be published on this page. We encourage visitors to review this page periodically to remain informed about our privacy practices.

10. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or our handling of personal information, you can contact us using the details below.

Brand Name: ShopVello

Website: https://shop-vello.co.in/

Email: support@shop-vello.co.in

We will make reasonable efforts to respond to privacy-related inquiries.

By accessing or using the ShopVello website, you acknowledge that you have read this Privacy Policy. Where applicable, consent to specific data processing activities will be obtained as required by law.