Terms of service

Welcome to ShopVello ("Website," "we," "our," or "us"). By accessing or using https://shop-vello.co.in/, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with these Terms, please discontinue using our Website.

1. Business Information

ShopVello is an online shopping platform offering a variety of consumer products to customers.

Brand Name: ShopVello

Website: https://shop-vello.co.in/

2. Acceptance of Terms

By accessing our Website, placing an order, or using any services available through our Website, you agree to these Terms & Conditions and our applicable Privacy Policy, Shipping Policy, Return & Refund Policy, and Cancellation Policy.

These policies should be read together to understand the terms governing your shopping experience.

3. Eligibility

To purchase products through our Website, you must:

  • Be at least 18 years of age; or

  • Use the Website under the supervision of a parent or legal guardian, where permitted by applicable law.

You agree to provide accurate, complete, and up-to-date information when placing an order or communicating with us.

4. Products and Descriptions

ShopVello offers a variety of consumer products through its online platform.

We make reasonable efforts to ensure that product descriptions, specifications, images, and prices displayed on our Website are accurate.

However, certain variations may occur:

  • Product colors may differ depending on your device's display settings.

  • Product packaging may change from time to time.

  • Minor variations in appearance, dimensions, or specifications may occur.

If a product has a material discrepancy from its description, applicable remedies will be handled in accordance with our policies and applicable law.

5. Pricing and Taxes

All prices displayed on our Website are in Indian Rupees (INR), unless stated otherwise.

Prices and product availability may change without prior notice. Such changes will not affect an order that has already been accepted, except where correction or other action is permitted by applicable law.

Applicable taxes and other charges, where relevant, will be displayed or communicated during checkout.

We reserve the right to correct genuine pricing or listing errors and to contact customers if an error affects an order. Any resulting cancellation or adjustment will be handled in accordance with applicable law.

6. Order Placement and Acceptance

Placing an order through our Website constitutes an order request and does not automatically guarantee acceptance.

Subject to applicable law, ShopVello may review, accept, reject, or cancel an order in circumstances such as:

  • The product is unavailable.

  • A genuine pricing or listing error has occurred.

  • Fraudulent or unauthorized activity is suspected.

  • Delivery to the specified location is unavailable.

  • Essential customer information is incomplete or inaccurate.

Where an order is cancelled after payment has been received, any applicable refund will be processed according to our Refund Policy and applicable legal requirements.

7. Payment Methods

We offer the payment methods displayed during checkout, which may include:

  • Cash on Delivery (COD)

  • UPI

  • Debit Cards

  • Credit Cards

  • Net Banking

  • Digital Wallets

Online orders may be processed after successful payment confirmation. COD orders may be processed after order confirmation and any required verification.

Payment availability may vary depending on the customer's location, payment provider, and order eligibility.

8. Cash on Delivery (COD)

Cash on Delivery may be available for eligible products, orders, and delivery locations.

COD availability may be restricted in certain circumstances, including:

  • Locations where COD service is unavailable.

  • Orders that require additional verification.

  • Repeated refusal or non-acceptance of previous COD deliveries.

  • Other legitimate operational or fraud-prevention concerns.

Any restrictions will be applied subject to applicable law and our operational requirements.

Customers are requested to provide accurate contact and delivery information and to accept confirmed deliveries as agreed.

9. Shipping and Delivery

Orders are processed according to our normal business procedures and applicable processing timelines.

Product delivery may be handled through our fulfillment, courier, and logistics partners.

Estimated delivery times may depend on:

  • Customer location and PIN code.

  • Product availability.

  • Courier and logistics partner operations.

  • Weather conditions and transportation disruptions.

  • Public holidays and other unforeseen circumstances.

Delivery dates are estimates and may vary. We will make reasonable efforts to facilitate timely delivery.

Nothing in this section limits any delivery-related rights available to customers under applicable law.

10. Order Tracking

Where tracking facilities are available, customers may receive tracking details and order updates through available communication channels, such as email, SMS, or other supported notifications.

Tracking availability and update frequency may depend on the relevant logistics partner.

Customers may contact our support team if they require assistance with an order.

11. Returns and Replacements

Eligible products may be returned or replaced according to our Return & Refund Policy.

Depending on the product and the reason for the request, return conditions may include:

  • Compliance with the applicable return request period.

  • Preservation of the product's condition and included accessories, where applicable.

  • Providing the order confirmation or other proof of purchase.

  • Providing photographs or other information when needed to verify a reported issue.

Products damaged through misuse or improper handling may not qualify for a return on that basis alone.

All return and replacement requests remain subject to applicable consumer protection laws and the terms of our published policies.

12. Refunds

Approved refunds will be processed according to our Return & Refund Policy and applicable legal requirements.

The time required for a refund to be completed may depend on:

  • The original payment method.

  • The relevant bank or financial institution.

  • Payment gateway processing.

  • Verification requirements.

For COD orders, customers may be asked to provide valid bank account or UPI details to facilitate the refund.

We will make reasonable efforts to communicate any relevant refund instructions and processing updates.

13. Order Cancellation

Order cancellation requests may be accepted before shipment, subject to order status and applicable policy conditions.

Once an order has been shipped, cancellation through the standard process may no longer be available.

If cancellation is not possible, customers may contact our support team for guidance regarding the available options.

Where a refund is due, it will be processed in accordance with our Refund Policy and applicable law.

14. Customer Responsibilities

By using our Website, you agree to:

  • Provide accurate and complete personal and order information.

  • Enter a correct and serviceable delivery address.

  • Provide valid contact details for order communication.

  • Use the Website for lawful purposes.

  • Follow the applicable terms and policies when placing orders.

  • Avoid fraudulent activity or misuse of our services.

  • Cooperate reasonably with order verification and delivery procedures.

Customers are responsible for reviewing their order details before completing a purchase.

15. Prohibited Activities

Users must not engage in activities that unlawfully interfere with our Website or services, including:

  • Attempting to gain unauthorized access to the Website or its systems.

  • Uploading malware or other harmful code.

  • Using automated tools to disrupt or abuse Website functionality.

  • Copying or using Website content without appropriate authorization.

  • Engaging in fraudulent transactions.

  • Providing misleading identity or payment information.

  • Violating applicable laws or third-party rights.

Where permitted by law, violations may result in restricted access, order cancellation, or other appropriate action.

16. Intellectual Property

Website materials, including logos, graphics, photographs, text, product descriptions, design elements, and layout, may be protected by applicable intellectual property laws.

These materials belong to ShopVello or their respective owners, as applicable.

You may not reproduce, distribute, modify, or commercially use protected Website content without the necessary authorization, except where permitted by law.

Product names, logos, and trademarks belonging to third parties remain the property of their respective owners.

17. Third-Party Services

Our Website may use or integrate with third-party services, including:

  • E-commerce and hosting platforms, such as Shopify, where applicable.

  • Payment gateways and payment service providers.

  • Courier and logistics companies.

  • Order fulfillment providers.

  • Analytics and technical service providers.

These services may operate under their own terms, conditions, and privacy policies.

ShopVello is not responsible for independent third-party operations beyond its reasonable control. However, this does not exclude any responsibility that may apply to us under applicable law.

18. Limitation of Liability

To the extent permitted by applicable law, ShopVello will not be liable for losses arising solely from circumstances beyond its reasonable control, including certain indirect losses, third-party service interruptions, or delivery delays caused by external disruptions.

Nothing in these Terms excludes or restricts liability that cannot legally be excluded or restricted, including applicable consumer rights and remedies.

19. Disclaimer

We make reasonable efforts to maintain accurate information and reliable Website functionality.

However, we do not guarantee that:

  • The Website will always be available without interruption.

  • All Website features will operate without errors.

  • Every product will remain continuously available.

  • External services will always function without delays.

Products are offered subject to availability and the applicable terms of sale.

Any mandatory rights or warranties provided under applicable law remain unaffected.

20. Privacy and Personal Information

Customer information is handled in accordance with our Privacy Policy and applicable data protection laws.

Information may be processed where necessary to manage orders, arrange delivery, process payments, provide customer support, maintain Website security, or comply with legal obligations.

Where consent is legally required for a particular processing activity, we will seek that consent as applicable.

For further information about our data practices, please review our Privacy Policy.

21. Force Majeure

ShopVello will make reasonable efforts to fulfill its obligations. However, certain delays or failures may occur because of circumstances beyond our reasonable control, including:

  • Natural disasters.

  • Government restrictions or official orders.

  • Major internet or infrastructure outages.

  • Public health emergencies.

  • Courier or logistics disruptions.

  • Strikes or transportation interruptions.

  • War, civil unrest, or similar events.

Where such circumstances affect an order, we will take reasonable steps to address the situation and communicate relevant updates where appropriate.

This provision does not remove any obligations that remain applicable under the law.

22. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India.

Subject to applicable law, disputes arising in connection with these Terms may be brought before the competent courts in New Delhi, Delhi.

Nothing in this section limits any mandatory consumer dispute resolution rights or jurisdictional protections available under applicable law.

23. Changes to These Terms

ShopVello may update these Terms & Conditions from time to time to reflect changes in our services, business practices, or legal requirements.

Revised Terms will be published on this page along with an updated "Last Updated" date, where applicable.

Customers are encouraged to review this page periodically.

Any changes will apply subject to applicable law and will not remove rights that customers are legally entitled to retain.

24. Contact Information

If you have questions about these Terms & Conditions, you can contact us using the details below.

Brand Name: ShopVello

Website: https://shop-vello.co.in/

Email: support@shop-vello.co.in

Our team will make reasonable efforts to assist with your questions and concerns.

Last Updated: 23 October 2026