Shipping policy

Shipping Policy

Thank you for shopping with ShopVello. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website, https://shop-vello.co.in/.

By placing an order on our website, you acknowledge and agree to the terms described in this Shipping Policy.

1. Business Information

Brand Name: ShopVello

Website: https://shop-vello.co.in/

2. Order Processing

Once an order is placed, the details are reviewed and confirmed before processing.

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on Sundays or public holidays are generally processed on the next working day.

Please note that processing times may vary during festivals, promotional sales, or periods of high order volume.

3. Order Confirmation

After placing an order, customers may receive an order confirmation through email, SMS, or phone call, depending on the contact information provided during checkout.

Customers are requested to ensure that their shipping address, mobile number, and email address are accurate and up to date to help prevent processing or delivery delays.

If additional information is required to verify an order, our team may contact the customer using the available contact details.

4. Shipping and Delivery

ShopVello aims to deliver products across serviceable locations within India.

Orders are processed and shipped with the assistance of our fulfillment, courier, and logistics partners.

The estimated delivery time is generally 3–10 business days, depending on the customer's location, product availability, and courier service.

Delivery timelines are estimates and may vary because of operational, transportation, weather-related, or other logistical circumstances.

We make reasonable efforts to facilitate timely delivery and communicate relevant updates whenever possible.

5. Cash on Delivery (COD)

Cash on Delivery (COD) may be available for eligible products and serviceable PIN codes.

COD availability may be restricted in certain circumstances, including:

  • Locations where COD services are unavailable.

  • Certain high-value orders requiring additional verification.

  • Customers with repeated order refusals or unsuccessful deliveries.

  • Areas where our courier partners do not support COD services.

Available payment options will be displayed during checkout.

6. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

Depending on the product or promotional offer, ShopVello may provide:

  • Free shipping on selected products.

  • Promotional shipping discounts during special campaigns.

  • Other shipping offers communicated on our website.

Shipping charges and promotional offers may change from time to time. Any charges applicable to a particular order will be communicated during checkout.

7. Delivery Attempts

Our courier partners generally make delivery attempts according to their operational procedures and service guidelines.

Customers are requested to remain available at the provided delivery address during the estimated delivery period and respond to delivery-related communications when necessary.

Repeated unsuccessful delivery attempts caused by customer unavailability, incorrect address details, or other delivery issues may result in the shipment being returned to the sender.

Any resulting cancellation, re-delivery, or refund will be handled according to the applicable policies and consumer protection requirements.

8. Order Tracking

Once an order has been dispatched, tracking details may be shared with the customer whenever available.

Customers can use the provided tracking information to check the shipment's progress.

If tracking information is unavailable or assistance is required, customers may contact our support team through the contact details provided on our website.

9. Delayed Deliveries

Although ShopVello aims to deliver orders within the estimated timeframe, unexpected delays may occasionally occur due to circumstances beyond our reasonable control.

These may include:

  • Adverse weather conditions.

  • Public holidays and peak shopping periods.

  • Natural disasters.

  • Government restrictions.

  • Transportation disruptions.

  • Courier or logistics partner delays.

  • Remote or difficult-to-access delivery locations.

We appreciate our customers' patience in such situations and will make reasonable efforts to assist with delivery-related inquiries.

10. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

This includes:

  • Customer Name.

  • Complete Delivery Address.

  • Contact Number.

  • PIN Code.

Incorrect or incomplete information may result in delayed delivery, unsuccessful delivery attempts, or the return of a shipment.

If an order is returned because of incorrect shipping information, additional shipping charges for re-dispatch may apply where permitted and communicated to the customer in advance.

Customers are encouraged to contact our support team promptly if they notice an error in their delivery information.

11. Undeliverable Orders

An order may be returned to the sender if:

  • The customer is unavailable after the courier's delivery attempts.

  • The delivery address is incorrect or incomplete.

  • The customer refuses delivery.

  • The delivery location cannot be serviced by the courier.

  • Other circumstances prevent successful delivery.

Depending on the circumstances, returned orders may be cancelled or re-dispatched after confirmation with the customer.

Any refund or additional delivery arrangements will be handled according to our applicable policies.

12. Damaged Packages

If your package appears visibly damaged at the time of delivery, we recommend taking the following steps:

  • Inspect the outer packaging, where possible.

  • Take clear photographs of the damaged package and product.

  • Report the issue to our customer support team within 48 hours of delivery, where possible.

  • Provide your order number and relevant photographs to help us investigate.

Our team will review the reported issue and communicate the appropriate next steps.

This recommended reporting period does not limit any mandatory rights or remedies available under applicable law.

13. Partial Shipments

If an order contains multiple products, items may occasionally be shipped separately because of product availability, warehouse location, or fulfillment arrangements.

Where applicable, separate shipment or tracking information may be provided to help customers monitor their deliveries.

14. Delivery Restrictions

Certain remote, restricted, or difficult-to-access locations may require additional delivery time.

Some products may also be unavailable for delivery to specific regions because of courier limitations or other operational restrictions.

Customers can check delivery availability by entering their PIN code during checkout, wherever this facility is available.

15. Force Majeure

ShopVello will make reasonable efforts to fulfill its shipping and delivery obligations. However, delays or disruptions may occur due to events beyond our reasonable control, including:

  • Floods and earthquakes.

  • Fires and other major disasters.

  • Public health emergencies.

  • Government actions or restrictions.

  • Strikes and civil disturbances.

  • Transportation or logistics failures.

  • Major internet or communication outages.

In such circumstances, we will take reasonable steps to address delivery issues and provide updates where appropriate.

This provision does not exclude any obligations that cannot legally be excluded under applicable law.

16. Customer Responsibilities

Customers are requested to:

  • Provide accurate and complete shipping information.

  • Keep their contact details accessible and up to date.

  • Respond to reasonable courier communications when required.

  • Make appropriate arrangements to receive deliveries.

  • Inspect delivered packages and products.

  • Report damaged, missing, or incorrect items promptly.

These steps help us resolve delivery-related issues efficiently.

17. International Shipping

Currently, ShopVello ships only within India, unless international shipping is specifically offered and communicated on our website.

Orders can be placed for locations where delivery services are available and supported during checkout.

18. Changes to This Shipping Policy

ShopVello reserves the right to revise this Shipping Policy from time to time to reflect changes in our services, logistics arrangements, operational procedures, or applicable legal requirements.

Any revised version will be published on this page.

Customers are encouraged to review this policy periodically for the latest information.

19. Contact Us

If you have questions or concerns regarding shipping, delivery timelines, or tracking information, please contact us using the details below.

Brand Name: ShopVello

Website: https://shop-vello.co.in/

Email: support@shop-vello.co.in

Our team will make reasonable efforts to assist with your shipping-related inquiry.